Bill vs quote

EVERY 1–2★ REVIEW SINCE OCT 2023 · 148 WITH A COMPLAINT

1of 148 bad reviews with a reason
are about billing mistakes

This company1%

Tampa8%

Showing up on time

COUNTED FROM 959 GOOGLE REVIEWS TO OCT 2026

review praising on-time delivery and pickup

4–5★ reviews

bad reviews about late or missed delivery

of its 148 bad reviews with a reason · in Tampa, 9% of complaints are about this

101

bad reviews about missed trash pickup

of its 148 bad reviews with a reason · in Tampa, 48% of complaints are about this

What do public records show?

FMCSA · FETCHED 6 OCT 2026

USDOT840776 Active Fleet12 trucks · 11 drivers On FMCSA since1999 · 27 years Out-of-service ordersNone

0 roadside inspections in 24 months

0 crashes in the last 24 months (how to read this)

Roll-off dumpster on a home driveway resting on wooden boards that protect the pavement.

Where can it go?

GOOGLE REVIEWS TO OCT 2026

!Complaints about where it was placed · 5 bad reviews

!Damage to property · 12 bad reviews

Why were unhappy customers unhappy?

EVERY 1–2★ REVIEW SINCE OCT 2023 · READ 6 OCT 2026

Reviewers report billing and phone problems

Callers describe long holds and missing callbacks, while billing complaints include repeat charges, autopay without notice, rate increases, and missing credits.

THIS COMPANYIN TAMPA: SHARE OF COMPLAINTS ABOUT EACH

Missed trash pickup 101 · 48% in Tampa

Phone calls and callbacks 60 · 33% in Tampa

Rude staff 29 · 22% in Tampa

Damage to property 12 · 7% in Tampa

Contract terms 6 · 4% in Tampa

Price felt too high 5 · 9% in Tampa

Where it was placed 5 · 3% in Tampa

No complaints in them about late or missed pickup, bill higher than the quote or weight overage charges.

What do happy customers mention?

COUNTED FROM ITS 959 GOOGLE REVIEWS · NO QUOTES

Praise for the routine after pickup

For regular trash service, praise centers on what happens after the truck leaves: cans go back neatly and the curb stays clean.

Did what they said they would32

Fair prices12

Reliable on-time weekly pickup7

Crew returns cans neatly and leaves no mess7

Quick, clear replies4

Office and phone staff helpful and friendly2

Does the owner respond?

OWNER REPLIES ON GOOGLE · SINCE OCT 2023

173 of 211bad reviews with text
got an owner reply

Tampa average: 65% of bad reviews answered

Location and hours

ADDRESS AND HOURS FROM ITS GOOGLE LISTING

5334 Sunset Rd, New Port Richey, FL 34652

Mon–Thu 8 AM–4 PM · Fri 8 AM–1 PM · Sat–Sun Closed

Directions ↗

Good to know before you call

FROM ITS WEBSITE AND REVIEWS · EACH CHECKED AGAINST ITS SOURCE

Reviewers describe waits for new containers

Some new customers describe waiting for a cart or container after signup.

Four reviews mention contract terms, a sign-up fee, cancellation, or a refund for a service that never started.
Three reviews say a pickup was logged as completed or blamed on set-out, though the reviewer says trash was curbside.
Two reviews say new customers were offered lower rates than long-standing customers.
The site says the fuel surcharge excludes taxes and is 28.22% at a $5.04 diesel rate.
Seven reviews describe pickup times from about 2:30 a.m. to 5-6 p.m.
Seven reviews describe recycling that was missed or mixed into garbage.