Bill vs quote

EVERY 1–2★ REVIEW SINCE OCT 2023 · 49 WITH A COMPLAINT

6of 49 bad reviews with a reason
are about billing mistakes

This company12%

Tampa8%

Showing up on time

COUNTED FROM 420 GOOGLE REVIEWS TO OCT 2026

review praising on-time delivery and pickup

4–5★ reviews

bad review about late or missed delivery

of its 49 bad reviews with a reason · in Tampa, 9% of complaints are about this

bad review about late or missed pickup

of its 49 bad reviews with a reason · in Tampa, 4% of complaints are about this

bad reviews about missed trash pickup

of its 49 bad reviews with a reason · in Tampa, 48% of complaints are about this

What do public records show?

FMCSA · FETCHED 6 OCT 2026

USDOT814178 Active Fleet22 trucks · 15 drivers On FMCSA since1999 · 27 years Out-of-service ordersNone

0 roadside inspections in 24 months

0 crashes in the last 24 months (how to read this)

Roll-off dumpster on a home driveway resting on wooden boards that protect the pavement.

Where can it go?

GOOGLE REVIEWS TO OCT 2026

!Damage to property · 2 bad reviews

Why were unhappy customers unhappy?

EVERY 1–2★ REVIEW SINCE OCT 2023 · READ 7 OCT 2026

Reviews describe carts left after pickup

After collection, nine reviews say carts were abandoned in streets, drainage ditches, or scattered across lawns.

THIS COMPANYIN TAMPA: SHARE OF COMPLAINTS ABOUT EACH

Missed trash pickup 30 · 48% in Tampa

Phone calls and callbacks 18 · 33% in Tampa

Rude staff 11 · 22% in Tampa

Price felt too high 9 · 9% in Tampa

Billing mistakes 6 · 8% in Tampa

Load or items refused 4 · 7% in Tampa

Contract terms 3 · 4% in Tampa

No complaints in them about bill higher than the quote, weight overage charges, where it was placed or deposit, refund or cancellation.

What do happy customers mention?

COUNTED FROM ITS 420 GOOGLE REVIEWS · NO QUOTES

Did what they said they would4

Quick, clear replies3

Missed pickup recovered quickly or extra pickup rushed out2

Does the owner respond?

OWNER REPLIES ON GOOGLE · SINCE OCT 2023

91 of 127bad reviews with text
got an owner reply

Tampa average: 65% of bad reviews answered

Who runs it

Part of a national waste company

From its listing and website

Location and hours

ADDRESS AND HOURS FROM ITS GOOGLE LISTING

20719 US-301, Dade City, FL 33523, United States

Mon–Thu 8 AM–4:30 PM · Fri 8 AM–4 PM · Sat–Sun Closed

Directions ↗

Good to know before you call

FROM ITS WEBSITE AND REVIEWS · EACH CHECKED AGAINST ITS SOURCE

Delivery fee timing

The FAQ says the delivery fee may be included in the first bill. Ask how that fee will appear on yours.

Thirteen reviews describe missed, skipped, or late pickups.
Twelve reviews describe price increases, added fees, or unexpected bills.
Reviews describe paying for, buying, or renting trash cans from the company.
Eight reviews describe waiting fifteen minutes or longer on hold to reach customer service.