Bill vs quote

EVERY 1–2★ REVIEW SINCE OCT 2023 · 67 WITH A COMPLAINT

2of 67 bad reviews with a reason
are about billing mistakes

This company3%

Tampa8%

Showing up on time

COUNTED FROM 1,230 GOOGLE REVIEWS TO OCT 2026

review praising on-time delivery and pickup

4–5★ reviews

bad reviews about late or missed delivery

of its 67 bad reviews with a reason · in Tampa, 9% of complaints are about this

bad review about late or missed pickup

of its 67 bad reviews with a reason · in Tampa, 4% of complaints are about this

bad reviews about missed trash pickup

of its 67 bad reviews with a reason · in Tampa, 48% of complaints are about this

Roll-off dumpster on a home driveway resting on wooden boards that protect the pavement.

Where can it go?

GOOGLE REVIEWS TO OCT 2026

!Complaints about where it was placed · 4 bad reviews

!Damage to property · 6 bad reviews

Why were unhappy customers unhappy?

EVERY 1–2★ REVIEW SINCE OCT 2023 · READ 7 OCT 2026

Reviewers describe missed collections

Missed trash, recycling, yard debris and dumpster service left items uncollected. Reviews also say crews left cans with open lids, extra cans that were not issued, and yard debris mixed with grass.

THIS COMPANYIN TAMPA: SHARE OF COMPLAINTS ABOUT EACH

Missed trash pickup 37 · 48% in Tampa

Phone calls and callbacks 17 · 33% in Tampa

Rude staff 14 · 22% in Tampa

Load or items refused 12 · 7% in Tampa

Damage to property 6 · 7% in Tampa

Late or missed delivery 5 · 9% in Tampa

Where it was placed 4 · 3% in Tampa

No complaints in them about bill higher than the quote, weight overage charges or deposit, refund or cancellation.

What do happy customers mention?

COUNTED FROM ITS 1,230 GOOGLE REVIEWS · NO QUOTES

Special pickups and weekly service

Bulky, hazardous, e-waste and appliance pickups get unusually frequent praise, as do reliable weekly collections and damage-free service.

Did what they said they would15

Quick, clear replies11

Bulky, hazardous, e-waste and appliance special pickups6

Reliable on-time weekly pickup6

No damage to the driveway4

Does the owner respond?

OWNER REPLIES ON GOOGLE · SINCE OCT 2023

86 of 86bad reviews with text
got an owner reply

Tampa average: 65% of bad reviews answered

Who runs it

Part of a national waste company

From its listing and website

Location and hours

ADDRESS AND HOURS FROM ITS GOOGLE LISTING

7921 15th St E, Sarasota, FL 34243, United States

Mon–Fri 8 AM–5 PM · Sat–Sun Closed

Directions ↗

Good to know before you call

FROM ITS WEBSITE AND REVIEWS · EACH CHECKED AGAINST ITS SOURCE

Neal oversees Sarasota and Venice collections

An owner reply says location manager Neal oversees collections in Sarasota and Venice. The reply ties that work to an agreement with Sarasota County.

Seven reviews describe waiting for an ordered or replacement container, with waits quoted from days to over three months.
Seven reviews describe bulk or special pickups that were delayed or not fully collected, and two say customers get four large pickups or free disposals a year.
Two reviews describe a service being closed out or canceled, one where the customer was told it was closed for a late set-out.