Bill vs quote
EVERY 1–2★ REVIEW SINCE OCT 2023 · 79 WITH A COMPLAINT7of 79 bad reviews with a reason
are about a bill above the quote or billing mistakes
are about a bill above the quote or billing mistakes
This company9%
Atlanta15%
Showing up on time
COUNTED FROM 557 GOOGLE REVIEWS TO OCT 20263
reviews praising on-time delivery and pickup
4–5★ reviews
4
bad reviews about late or missed delivery
of its 79 bad reviews with a reason · in Atlanta, 10% of complaints are about this
9
bad reviews about late or missed pickup
of its 79 bad reviews with a reason · in Atlanta, 10% of complaints are about this
37
bad reviews about missed trash pickup
of its 79 bad reviews with a reason · in Atlanta, 42% of complaints are about this
What do public records show?
FMCSA · FETCHED 6 OCT 2026 · GWINNETT COUNTY LIST, READ OCT 2026
USDOT590114 Active
Fleet130 trucks · 130 drivers
On FMCSA since1995 · 31 years
Out-of-service ordersNone
LicenceGwinnett County approved hauler (C&D)
17 roadside inspections in 24 months · inspections that put a vehicle out of service: 1 · a driver: 4
13 crashes in the last 24 months (how to read this)
Where can it go?
GOOGLE REVIEWS TO OCT 2026
✓Placed exactly where asked · 1 review
!Complaints about where it was placed · 3 bad reviews
!Damage to property · 1 bad review
Why were unhappy customers unhappy?
EVERY 1–2★ REVIEW SINCE OCT 2023 · READ 6 OCT 2026Reviewers report billing problems
Disputed charges and inconsistent bills, along with invoices for service reviewers say they never received, appear in six reviews about Arrow.
THIS COMPANYIN ATLANTA: SHARE OF COMPLAINTS ABOUT EACH
Missed trash pickup
37 · 42% in Atlanta
Phone calls and callbacks
25 · 26% in Atlanta
Rude staff
19 · 25% in Atlanta
Load or items refused
9 · 4% in Atlanta
Late or missed pickup
9 · 10% in Atlanta
Billing mistakes
6 · 9% in Atlanta
Contract terms
6 · 4% in Atlanta
No complaints in them about weight overage charges.
What do happy customers mention?
COUNTED FROM ITS 557 GOOGLE REVIEWS · NO QUOTES
Did what they said they would26
Fair prices10
Quick, clear replies9
Office and phone staff helpful and friendly6
Crew returns cans neatly and leaves no mess4
On time, as promised3
Does the owner respond?
OWNER REPLIES ON GOOGLE · SINCE OCT 2023
44 of 99bad reviews with text
got an owner reply
got an owner reply
Atlanta average: 39% of bad reviews answered
Location and hours
ADDRESS AND HOURS FROM ITS GOOGLE LISTINGEarlier orders may arrive the same day
Orders placed before 11 AM can most often arrive the same day; otherwise, the FAQ says delivery is the next day. The FAQ names Alpharetta, Brookhaven and Sandy Springs among Atlanta-area communities it serves.
665 Steele Dr, Hampton, GA 30228
Directions ↗ Good to know before you call
FROM ITS WEBSITE AND REVIEWS · EACH CHECKED AGAINST ITS SOURCERental days and weight charges
The FAQ includes 14 rental days before the daily charge starts. An $85-per-ton fee applies above the weight limit.
- The owner reply to one review says the first month is a non-refundable deposit, and two other reviews describe refunds refused.
- Arrow bars tires, batteries, hazardous materials, refrigeration materials and food garbage (food OK on request), and limits dirt, concrete and brick to half of a 10- or 20-yard container.
- The FAQ says permits are typically needed only for public-property placement, such as a street.
- Six reviews describe a container not removed after a cancellation or a removal request.
Compare with
All 659 in Atlanta →Sources and method
Google listing: name, address, phone, hours, categoriesCollected Oct 2026
Google reviews: rating and counts; every 1–2★ review since Oct 2023 read in fullRead 6 Oct 2026
Its website (arrowwaste.com#hampton): prices, fees, towns, services; each price checked against the text around itRead 14 Oct 2026
FMCSA company census and roadside inspections, USDOT 590114Fetched 6 Oct 2026
Gwinnett County approved hauler (C&D)Gwinnett County list, read Oct 2026