Bill vs quote

EVERY 1–2★ REVIEW SINCE OCT 2023 · 179 WITH A COMPLAINT

29of 179 bad reviews with a reason
are about a bill above the quote or billing mistakes

This company16%

Atlanta15%

3 reviews say the price was explained upfront. 2 bad reviews are about a weight overage charge.

Showing up on time

COUNTED FROM 2,014 GOOGLE REVIEWS TO OCT 2026

reviews praising on-time delivery and pickup

4–5★ reviews

bad reviews about late or missed delivery

of its 179 bad reviews with a reason · in Atlanta, 10% of complaints are about this

bad reviews about late or missed pickup

of its 179 bad reviews with a reason · in Atlanta, 10% of complaints are about this

bad reviews about missed trash pickup

of its 179 bad reviews with a reason · in Atlanta, 42% of complaints are about this

reviews mentioning same-day delivery

4–5★ reviews

What do public records show?

FMCSA · FETCHED 6 OCT 2026 · GWINNETT COUNTY LIST, READ OCT 2026

USDOT590114 Active Fleet130 trucks · 130 drivers On FMCSA since1995 · 31 years Out-of-service ordersNone LicenceGwinnett County approved hauler (C&D)

17 roadside inspections in 24 months · inspections that put a vehicle out of service: 1 · a driver: 4

13 crashes in the last 24 months (how to read this)

Roll-off dumpster on a home driveway resting on wooden boards that protect the pavement.

Where can it go?

GOOGLE REVIEWS TO OCT 2026

✓Placed exactly where asked · 9 reviews

!Complaints about where it was placed · 10 bad reviews

!Damage to property · 9 bad reviews

Why were unhappy customers unhappy?

EVERY 1–2★ REVIEW SINCE OCT 2023 · READ 6 OCT 2026

THIS COMPANYIN ATLANTA: SHARE OF COMPLAINTS ABOUT EACH

Missed trash pickup 72 · 42% in Atlanta

Phone calls and callbacks 54 · 26% in Atlanta

Rude staff 48 · 25% in Atlanta

Deposit, refund or cancellation 19 · 9% in Atlanta

Billing mistakes 18 · 9% in Atlanta

Late or missed pickup 18 · 10% in Atlanta

Late or missed delivery 17 · 10% in Atlanta

What do happy customers mention?

COUNTED FROM ITS 2,014 GOOGLE REVIEWS · NO QUOTES

Reviewers praise office help and flexibility

More reviewers praise Arrow Waste's office staff and last-minute flexibility than at a typical Atlanta company. Reviewers also hired the company for commercial dumpsters and roof replacements.

Did what they said they would78

Quick, clear replies75

Fair prices25

On time, as promised16

Placed exactly where asked9

Available at short notice9

Does the owner respond?

OWNER REPLIES ON GOOGLE · SINCE OCT 2023

111 of 214bad reviews with text
got an owner reply

Atlanta average: 39% of bad reviews answered

Location and hours

ADDRESS AND HOURS FROM ITS GOOGLE LISTING

4039 Bonsal Rd, Conley, GA 30288

Mon–Fri 7 AM–5 PM · Sat 8 AM–12 PM · Sun Closed

Directions ↗

Good to know before you call

FROM ITS WEBSITE AND REVIEWS · EACH CHECKED AGAINST ITS SOURCE

Extra days and weight add charges

Rentals include 14 days. The site charges $14 per day after that. Extra weight costs $85 per ton above the size-based allowance; permits are typically needed only on public property, and tires, batteries, hazardous and refrigeration materials are barred, with food garbage allowed on request.

Fourteen reviews describe a trash or recycling pickup that was missed or not made.
Website gives weight allowances of 1, 2 and 3 tons for 10, 20 and 30 yard containers, with $85 per ton charged over.
Seven reviews describe calls to the company going unanswered or without a callback.
Six reviews describe a container left out after a removal request or cancellation.
Four reviews describe no refund or credit after cancelling or prepaying.
Website says a permit is typically needed only when the dumpster sits on public property, such as a street.