Bill vs quote
EVERY 1–2★ REVIEW SINCE OCT 2023 · 215 WITH A COMPLAINT17of 215 bad reviews with a reason
are about a bill above the quote or billing mistakes
are about a bill above the quote or billing mistakes
This company8%
Atlanta15%
Showing up on time
COUNTED FROM 859 GOOGLE REVIEWS TO OCT 202618
bad reviews about late or missed delivery
of its 215 bad reviews with a reason · in Atlanta, 10% of complaints are about this
7
bad reviews about late or missed pickup
of its 215 bad reviews with a reason · in Atlanta, 10% of complaints are about this
123
bad reviews about missed trash pickup
of its 215 bad reviews with a reason · in Atlanta, 42% of complaints are about this
What do public records show?
FMCSA · FETCHED 6 OCT 2026What GFL's careers site says
The careers site footer names GFL Environmental Inc., and its careers page says GFL provides essential environmental services across North America.
USDOT1251302 Active
Fleet24 trucks · 17 drivers
On FMCSA since2004 · 22 years
Out-of-service ordersNone
0 roadside inspections in 24 months
0 crashes in the last 24 months (how to read this)
Where can it go?
GOOGLE REVIEWS TO OCT 2026
!Complaints about where it was placed · 5 bad reviews
!Damage to property · 22 bad reviews
Why were unhappy customers unhappy?
EVERY 1–2★ REVIEW SINCE OCT 2023 · READ 6 OCT 2026Advance payments and bills after cancellation
New customers say they had to pay five months in advance to start service. Other reviewers report price increases without warning, bills after cancellation, and refunds that took weeks.
THIS COMPANYIN ATLANTA: SHARE OF COMPLAINTS ABOUT EACH
Missed trash pickup
123 · 42% in Atlanta
Rude staff
61 · 25% in Atlanta
Phone calls and callbacks
40 · 26% in Atlanta
Deposit, refund or cancellation
29 · 9% in Atlanta
Damage to property
22 · 6% in Atlanta
Price felt too high
21 · 8% in Atlanta
Late or missed delivery
18 · 10% in Atlanta
No complaints in them about weight overage charges.
What do happy customers mention?
COUNTED FROM ITS 859 GOOGLE REVIEWS · NO QUOTES
Did what they said they would5
Missed pickup recovered quickly or extra pickup rushed out2
Does the owner respond?
OWNER REPLIES ON GOOGLE · SINCE OCT 2023
93 of 690bad reviews with text
got an owner reply
got an owner reply
Atlanta average: 39% of bad reviews answered
Who runs it
Part of a national waste company
From its listing and website
Location and hours
ADDRESS AND HOURS FROM ITS GOOGLE LISTING1280 Rum Creek Pkwy, Stockbridge, GA 30281
Directions ↗ Mon–Fri 8 AM–5 PM · Sat–Sun Closed
Good to know before you call
FROM ITS WEBSITE AND REVIEWS · EACH CHECKED AGAINST ITS SOURCEWhich number handles assistance
Should you call the Stockbridge branch at 844-464-3587 for assistance? Owner replies give 770-474-9273. Another reply gives 855-222-2797.
- Eight reviews describe repeated price increases; three mention increases without warning or notice.
- Six reviews say a quoted date or window for a new bin passed without delivery.
- Seven reviews describe being billed or sent to collections after cancelling service.
- Eight reviews describe refunds taking several weeks, with one reporting four months.
- Eight reviews describe a requested manager or supervisor call-back that was late or never came.
Compare with
All 659 in Atlanta →Sources and method
Google listing: name, address, phone, hours, categoriesCollected Oct 2026
Google reviews: rating and counts; every 1–2★ review since Oct 2023 read in fullRead 6 Oct 2026
FMCSA company census and roadside inspections, USDOT 1251302Fetched 6 Oct 2026