Bill vs quote
EVERY 1–2★ REVIEW SINCE OCT 2023 · 33 WITH A COMPLAINT1of 33 bad reviews with a reason
are about billing mistakes
are about billing mistakes
This company3%
Atlanta9%
Showing up on time
COUNTED FROM 107 GOOGLE REVIEWS TO OCT 20261
bad review about late or missed delivery
of its 33 bad reviews with a reason · in Atlanta, 10% of complaints are about this
22
bad reviews about missed trash pickup
of its 33 bad reviews with a reason · in Atlanta, 42% of complaints are about this
Where can it go?
GOOGLE REVIEWS TO OCT 2026
!Complaints about where it was placed · 1 bad review
Why were unhappy customers unhappy?
EVERY 1–2★ REVIEW SINCE OCT 2023 · READ 6 OCT 2026Reviewers describe rising fees and cancellation costs
Some reviewers say prices or fees rose over time; others describe charges to cancel or after cancellation, or refunds refused.
THIS COMPANYIN ATLANTA: SHARE OF COMPLAINTS ABOUT EACH
Missed trash pickup
22 · 42% in Atlanta
Rude staff
6 · 25% in Atlanta
Price felt too high
4 · 8% in Atlanta
Phone calls and callbacks
3 · 26% in Atlanta
Deposit, refund or cancellation
2 · 9% in Atlanta
Contract terms
1 · 4% in Atlanta
Late or missed delivery
1 · 10% in Atlanta
No complaints in them about late or missed pickup, bill higher than the quote, weight overage charges or damage to property.
Does the owner respond?
OWNER REPLIES ON GOOGLE · SINCE OCT 2023
15 of 91bad reviews with text
got an owner reply
got an owner reply
Atlanta average: 39% of bad reviews answered
Who runs it
Part of a national waste company
From its listing and website
Location and hours
ADDRESS AND HOURS FROM ITS GOOGLE LISTING13111 Veterans Memorial Hwy, Douglasville, GA 30134
Directions ↗ Mon–Fri 5 AM–5 PM · Sat–Sun Closed
Good to know before you call
FROM ITS WEBSITE AND REVIEWS · EACH CHECKED AGAINST ITS SOURCERequesting extra or bulk pickups
GFL’s website says its roll-off bins come in a wide range of sizes for construction waste and recycling. Customers can request extra or bulk pickups on demand.
- Four reviews say GFL costs more than other providers they used or compared.
- One review says it was under a recurring five-year agreement, and cancellation required a certified letter 90 days in advance.
- Six reviews describe requested or promised callbacks from managers, supervisors, or operations that did not come.
- Owner replies in three reviews give (855) 222-2797 as the corporate office number.
Compare with
All 659 in Atlanta →Sources and method
Google listing: name, address, phone, hours, categoriesCollected Oct 2026
Google reviews: rating and counts; every 1–2★ review since Oct 2023 read in fullRead 6 Oct 2026