Bill vs quote

EVERY 1–2★ REVIEW SINCE OCT 2023 · 400 WITH A COMPLAINT

46of 400 bad reviews with a reason
are about a bill above the quote or billing mistakes

This company12%

Atlanta15%

Showing up on time

COUNTED FROM 6,121 GOOGLE REVIEWS TO OCT 2026

reviews praising on-time delivery and pickup

4–5★ reviews

bad reviews about late or missed delivery

of its 400 bad reviews with a reason · in Atlanta, 10% of complaints are about this

bad reviews about late or missed pickup

of its 400 bad reviews with a reason · in Atlanta, 10% of complaints are about this

290

bad reviews about missed trash pickup

of its 400 bad reviews with a reason · in Atlanta, 42% of complaints are about this

What do public records show?

FMCSA · FETCHED 6 OCT 2026 · GWINNETT COUNTY LIST, READ OCT 2026

USDOT1990245 Active Fleet79 trucks · 58 drivers On FMCSA since2010 · 16 years Out-of-service ordersNone LicenceGwinnett County approved hauler (C&D)

3 roadside inspections in 24 months · inspections that put a vehicle out of service: 0 · a driver: 0

3 crashes in the last 24 months (how to read this)

Roll-off dumpster on a home driveway resting on wooden boards that protect the pavement.

Where can it go?

GOOGLE REVIEWS · CITY RULES CHECKED OCT 2026

!Complaints about where it was placed · 9 bad reviews

!Damage to property · 11 bad reviews

→Street or sidewalk in Acworth: city permit from the city

Why were unhappy customers unhappy?

EVERY 1–2★ REVIEW SINCE OCT 2023 · READ 7 OCT 2026

Trash service billing

One reviewer says the company charged for trash service in May, June, and July before the cans arrived on August 6. They say a representative told them credits were not allowed.

THIS COMPANYIN ATLANTA: SHARE OF COMPLAINTS ABOUT EACH

Missed trash pickup 290 · 42% in Atlanta

Phone calls and callbacks 112 · 26% in Atlanta

Rude staff 75 · 25% in Atlanta

Late or missed pickup 67 · 10% in Atlanta

Billing mistakes 45 · 9% in Atlanta

Deposit, refund or cancellation 43 · 9% in Atlanta

Price felt too high 23 · 8% in Atlanta

No complaints in them about weight overage charges.

What do happy customers mention?

COUNTED FROM ITS 6,121 GOOGLE REVIEWS · NO QUOTES

Cans come back neatly

Helpful office staff and tidy can returns are common in the praise, alongside dependable weekly pickup.

Did what they said they would140

Reliable on-time weekly pickup25

Quick, clear replies20

Fair prices16

Office and phone staff helpful and friendly13

Crew returns cans neatly and leaves no mess12

Does the owner respond?

OWNER REPLIES ON GOOGLE · SINCE OCT 2023

674 of 1739bad reviews with text
got an owner reply

Atlanta average: 39% of bad reviews answered

Who runs it

Part of a national waste company

From its listing and website

Location and hours

ADDRESS AND HOURS FROM ITS GOOGLE LISTING

Acworth street placement needs a permit

In Acworth, a permit is needed to place a container on a street or sidewalk.

25 North Dr SE, Acworth, GA 30102

Mon–Fri 8 AM–4:30 PM · Sat–Sun Closed

Directions ↗

Good to know before you call

FROM ITS WEBSITE AND REVIEWS · EACH CHECKED AGAINST ITS SOURCE

One review says a development with a discounted price did not give existing customers the same price offered to new customers.
The homepage says roll-off dumpster rental brings the dumpster to the customer and picks it up once the customer is finished.
Reviews place customers in Acworth, Marietta, and East Cobb, and Mableton, Georgia.
The homepage says the company rents, sells, and services trash compactors, and that compacting can reduce pickup frequency.