Bill vs quote
EVERY 1–2★ REVIEW SINCE OCT 2023 · 44 WITH A COMPLAINT0of 44 bad reviews with a reason
are about billing
are about billing
This company0%
Atlanta15%
Showing up on time
COUNTED FROM 758 GOOGLE REVIEWS TO OCT 20263
reviews praising on-time delivery and pickup
4–5★ reviews
15
bad reviews about late or missed delivery
of its 44 bad reviews with a reason · in Atlanta, 10% of complaints are about this
1
bad review about late or missed pickup
of its 44 bad reviews with a reason · in Atlanta, 10% of complaints are about this
21
bad reviews about missed trash pickup
of its 44 bad reviews with a reason · in Atlanta, 42% of complaints are about this
1
review mentioning same-day delivery
4–5★ reviews
What do public records show?
GWINNETT COUNTY LIST, READ OCT 2026
LicenceGwinnett County approved hauler (C&D)
Where can it go?
GOOGLE REVIEWS TO OCT 2026
!Complaints about where it was placed · 1 bad review
!Damage to property · 9 bad reviews
Why were unhappy customers unhappy?
EVERY 1–2★ REVIEW SINCE OCT 2023 · READ 6 OCT 2026Reviewers describe missed pickups and callbacks
Scheduled trash, yard-waste and recycling pickups were missed in many reviews. Several reviewers also say a promised callback or reply never came.
THIS COMPANYIN ATLANTA: SHARE OF COMPLAINTS ABOUT EACH
Missed trash pickup
21 · 42% in Atlanta
Late or missed delivery
15 · 10% in Atlanta
Rude staff
14 · 25% in Atlanta
Phone calls and callbacks
13 · 26% in Atlanta
Damage to property
9 · 6% in Atlanta
Container condition
6 · 3% in Atlanta
Load or items refused
3 · 4% in Atlanta
No complaints in them about bill higher than the quote, billing mistakes or weight overage charges.
What do happy customers mention?
COUNTED FROM ITS 758 GOOGLE REVIEWS · NO QUOTES
Reviewers praise special pickups
Atlanta reviewers praise Waste Pro for special pickups of bulky, hazardous, e-waste and appliance items more often than they do at a typical company here. Yard waste, landscaping or tree work appears in 18 reviews as the reason for hiring it.
Quick, clear replies12
Did what they said they would6
Bulky, hazardous, e-waste and appliance special pickups5
On time, as promised3
Office and phone staff helpful and friendly2
Reliable on-time weekly pickup2
Does the owner respond?
OWNER REPLIES ON GOOGLE · SINCE OCT 2023
149 of 169bad reviews with text
got an owner reply
got an owner reply
Atlanta average: 39% of bad reviews answered
Who runs it
Part of a national waste company
From its listing and website
Location and hours
ADDRESS AND HOURS FROM ITS GOOGLE LISTING3512 Oakcliff Rd, Doraville, GA 30340, United States
Directions ↗ Mon–Fri 8 AM–5 PM · Sat–Sun Closed
Good to know before you call
FROM ITS WEBSITE AND REVIEWS · EACH CHECKED AGAINST ITS SOURCEReviewers describe items beside carts being refused
Items left beside a cart were refused or not collected in 3 reviews, alongside owner replies saying the company could not verify some reviewers as customers. Waste Pro says it could not locate or verify the reviewer as a customer in 10 owner replies.
- Carts go curbside with the handle facing the house, 3 feet from vehicles, shrubs, hydrants, mailboxes and other carts, and must not block sidewalks or the street.
- Seven reviews describe a billing, payment or rate problem, including a double charge and invoices received after cancellation.
Compare with
All 659 in Atlanta →Sources and method
Google listing: name, address, phone, hours, categoriesCollected Oct 2026
Google reviews: rating and counts; every 1–2★ review since Oct 2023 read in fullRead 6 Oct 2026
Its website (wasteprousa.com#doraville): prices, fees, towns, services; each price checked against the text around itRead 14 Oct 2026
Gwinnett County approved hauler (C&D)Gwinnett County list, read Oct 2026