Bill vs quote

EVERY 1–2★ REVIEW SINCE OCT 2023 · 49 WITH A COMPLAINT

10of 49 bad reviews with a reason
are about a bill above the quote or billing mistakes

This company20%

Dallas11%

Showing up on time

COUNTED FROM 121 GOOGLE REVIEWS TO OCT 2026

review praising on-time delivery and pickup

4–5★ reviews

bad reviews about late or missed delivery

of its 49 bad reviews with a reason · in Dallas, 6% of complaints are about this

bad reviews about late or missed pickup

of its 49 bad reviews with a reason · in Dallas, 4% of complaints are about this

bad reviews about missed trash pickup

of its 49 bad reviews with a reason · in Dallas, 42% of complaints are about this

Roll-off dumpster on a home driveway resting on wooden boards that protect the pavement.

Where can it go?

GOOGLE REVIEWS TO OCT 2026

!Complaints about where it was placed · 3 bad reviews

!Damage to property · 3 bad reviews

Why were unhappy customers unhappy?

EVERY 1–2★ REVIEW SINCE OCT 2023 · READ 7 OCT 2026

Reviewers describe cancellation and billing problems

Cancellation requests came before container removal in 3 reviews, with reviewers describing what followed. In 2 reviews, the removal happened without notice. Refund complaints and billing mistakes each take a larger share of complaints here than across Dallas.

THIS COMPANYIN DALLAS: SHARE OF COMPLAINTS ABOUT EACH

Missed trash pickup 24 · 42% in Dallas

Phone calls and callbacks 20 · 30% in Dallas

Contract terms 13 · 8% in Dallas

Rude staff 13 · 27% in Dallas

Deposit, refund or cancellation 12 · 6% in Dallas

Billing mistakes 7 · 6% in Dallas

Price felt too high 5 · 7% in Dallas

No complaints in them about weight overage charges.

What do happy customers mention?

COUNTED FROM ITS 121 GOOGLE REVIEWS · NO QUOTES

Quick, clear replies5

Did what they said they would2

Does the owner respond?

OWNER REPLIES ON GOOGLE · SINCE OCT 2023

49 of 58bad reviews with text
got an owner reply

Dallas average: 57% of bad reviews answered

Where do they deliver?

TOWNS FROM ITS WEBSITE · READ 14 OCT 2026 · ADDRESS AND HOURS FROM ITS GOOGLE LISTING

places named on its website

Justin

its listed address

PLACES IT NAMES

Justin

805 Topeka Ave, Justin, TX 76247

Mon–Fri 8 AM–5 PM · Sat–Sun Closed

Directions ↗

Good to know before you call

FROM ITS WEBSITE AND REVIEWS · EACH CHECKED AGAINST ITS SOURCE

A name change is coming

The company says it has joined GFL Environmental and will change its name and look. Ask whether the smaller yard containers mentioned by reviewers are still offered; the Justin page describes standard roll-offs.

Nine reviews describe missed or skipped trash pickups.
The Justin rental page lists a $185 haul, $95 delivery, $1.00-$4.00 daily rent, 9.29% FSC, 4% franchise fee and 8.25% tax, with price varying by size, material, time and distance.
One review says a 60-month contract auto-renews and requires a notarized 90-day notice to end.