Bill vs quote
EVERY 1–2★ REVIEW SINCE OCT 2023 · 19 WITH A COMPLAINT
5of 19 bad reviews with a reason
are about a bill above the quote
1 reviews say the price was explained upfront.
Why were unhappy customers unhappy?
EVERY 1–2★ REVIEW SINCE OCT 2023 · READ 6 OCT 2026
THIS COMPANYIN DALLAS: SHARE OF COMPLAINTS ABOUT EACH
Bill higher than the quote
5 · 5% in Dallas
Damage to property
4 · 6% in Dallas
Rude staff
3 · 27% in Dallas
Late or missed pickup
3 · 4% in Dallas
Phone calls and callbacks
3 · 30% in Dallas
Price felt too high
2 · 7% in Dallas
No complaints in them about late or missed delivery, billing mistakes, weight overage charges, where it was placed or deposit, refund or cancellation.
What do happy customers mention?
COUNTED FROM ITS 1,072 GOOGLE REVIEWS · NO QUOTES
Fair prices92
Quick, clear replies27
Did what they said they would14
Easy to deal with13
Easy online booking, payment and scheduling7
Crew took everything, leaving nothing behind6
Does the owner respond?
OWNER REPLIES ON GOOGLE · SINCE OCT 2023
8 of 21bad reviews with text
got an owner reply
Dallas average: 57% of bad reviews answered
Good to know before you call
FROM ITS WEBSITE AND REVIEWS · EACH CHECKED AGAINST ITS SOURCE
Receipts and bag limits to know
A separate paperwork issue appears in three reviews: payment receipts never arrived or remained outstanding. Its dumpster bags exclude wet or dry paint, chemicals and hazardous waste, tires, flammables, solvents, and appliances containing freon.
- Five reviews describe the service or its price as expensive, pricey, or high.
- The company says its history goes back to 2005, and founder and owner Casey Walsh established Stand Up Guys at age 19.
Sources and method
Google listing: name, address, phone, hours, categoriesCollected Oct 2026
Google reviews: rating and counts; every 1–2★ review since Oct 2023 read in fullRead 6 Oct 2026
Its website (standupguys.com#garland): prices, fees, towns, services; each price checked against the text around itRead 14 Oct 2026