Bill vs quote

EVERY 1–2★ REVIEW SINCE OCT 2023 · 39 WITH A COMPLAINT

3of 39 bad reviews with a reason
are about a bill above the quote or billing mistakes

This company8%

Dallas11%

Showing up on time

COUNTED FROM 375 GOOGLE REVIEWS TO OCT 2026

review praising on-time delivery and pickup

4–5★ reviews

bad review about late or missed delivery

of its 39 bad reviews with a reason · in Dallas, 6% of complaints are about this

bad review about late or missed pickup

of its 39 bad reviews with a reason · in Dallas, 4% of complaints are about this

bad reviews about missed trash pickup

of its 39 bad reviews with a reason · in Dallas, 42% of complaints are about this

Roll-off dumpster on a home driveway resting on wooden boards that protect the pavement.

Where can it go?

GOOGLE REVIEWS TO OCT 2026

!Complaints about where it was placed · 2 bad reviews

!Damage to property · 1 bad review

Why were unhappy customers unhappy?

EVERY 1–2★ REVIEW SINCE OCT 2023 · READ 6 OCT 2026

THIS COMPANYIN DALLAS: SHARE OF COMPLAINTS ABOUT EACH

Missed trash pickup 21 · 42% in Dallas

Phone calls and callbacks 19 · 30% in Dallas

Rude staff 10 · 27% in Dallas

Contract terms 6 · 8% in Dallas

Load or items refused 4 · 7% in Dallas

Bill higher than the quote 2 · 5% in Dallas

Price felt too high 2 · 7% in Dallas

No complaints in them about weight overage charges.

What do happy customers mention?

COUNTED FROM ITS 375 GOOGLE REVIEWS · NO QUOTES

Quick, clear replies12

Did what they said they would8

Bulky, hazardous, e-waste and appliance special pickups7

Does the owner respond?

OWNER REPLIES ON GOOGLE · SINCE OCT 2023

47 of 83bad reviews with text
got an owner reply

Dallas average: 57% of bad reviews answered

Who runs it

Part of a national waste company

From its listing and website

Location and hours

ADDRESS AND HOURS FROM ITS GOOGLE LISTING

12150 Garland Rd, Dallas, TX 75218, United States

Mon–Fri 8 AM–5 PM · Sat–Sun Closed

Directions ↗

Good to know before you call

FROM ITS WEBSITE AND REVIEWS · EACH CHECKED AGAINST ITS SOURCE

Reviewers say rates rose after signing

Rates rose after signing in seven reviews, and reviewers also point to multiyear terms or clauses that allow price changes. Other complaints involve charges for overfilled containers, bills after service was paused or canceled, and early termination fees or a certified-mail cancellation requirement.

Three reviews describe the company ending service over road access or traffic, and two say containers were taken without notice.
Three reviews describe being billed after cancelling or pausing service.
Four reviews describe bins thrown from trucks, left in the street, or left on the ground.