Bill vs quote
EVERY 1–2★ REVIEW SINCE OCT 2023 · 38 WITH A COMPLAINT1of 38 bad reviews with a reason
are about a bill above the quote
are about a bill above the quote
This company3%
Dallas5%
Showing up on time
COUNTED FROM 215 GOOGLE REVIEWS TO OCT 20261
bad review about late or missed delivery
of its 38 bad reviews with a reason · in Dallas, 6% of complaints are about this
1
bad review about late or missed pickup
of its 38 bad reviews with a reason · in Dallas, 4% of complaints are about this
25
bad reviews about missed trash pickup
of its 38 bad reviews with a reason · in Dallas, 42% of complaints are about this
Where can it go?
GOOGLE REVIEWS TO OCT 2026
!Complaints about where it was placed · 1 bad review
Why were unhappy customers unhappy?
EVERY 1–2★ REVIEW SINCE OCT 2023 · READ 7 OCT 2026Reviewers describe trouble reaching customer service
Long holds, dropped calls or no answer appear in seven reviews of customer service calls.
THIS COMPANYIN DALLAS: SHARE OF COMPLAINTS ABOUT EACH
Missed trash pickup
25 · 42% in Dallas
Phone calls and callbacks
14 · 30% in Dallas
Rude staff
11 · 27% in Dallas
Contract terms
11 · 8% in Dallas
Deposit, refund or cancellation
2 · 6% in Dallas
Late or missed pickup
1 · 4% in Dallas
Where it was placed
1 · 4% in Dallas
No complaints in them about billing mistakes, weight overage charges or damage to property.
Does the owner respond?
OWNER REPLIES ON GOOGLE · SINCE OCT 2023
40 of 80bad reviews with text
got an owner reply
got an owner reply
Dallas average: 57% of bad reviews answered
Who runs it
Part of a national waste company
From its listing and website
Location and hours
ADDRESS AND HOURS FROM ITS GOOGLE LISTING802 Topeka Ave, Justin, TX 76247
Directions ↗ Mon–Fri 8 AM–5 PM · Sat–Sun Closed
Good to know before you call
FROM ITS WEBSITE AND REVIEWS · EACH CHECKED AGAINST ITS SOURCEReviewers say missed pickups stayed on the bill
On missed pickups, three reviews say the bill still charged for skipped service.
- Five reviews describe fuel or gas charges; three describe recurring monthly charges.
- Two reviews describe five-year contracts with cancellation charges.
- Seven reviews describe carts or bins being delayed, removed, or not replaced.
- Three reviews describe carts left in the road or culvert, or a gate left open.
Compare with
All 802 in Dallas →Sources and method
Google listing: name, address, phone, hours, categoriesCollected Oct 2026
Google reviews: rating and counts; every 1–2★ review since Oct 2023 read in fullRead 7 Oct 2026