Bill vs quote
EVERY 1–2★ REVIEW SINCE OCT 2023 · 63 WITH A COMPLAINT6of 63 bad reviews with a reason
are about a bill above the quote or billing mistakes
are about a bill above the quote or billing mistakes
This company10%
Dallas11%
Showing up on time
COUNTED FROM 849 GOOGLE REVIEWS TO OCT 20261
review praising on-time delivery and pickup
4–5★ reviews
2
bad reviews about late or missed delivery
of its 63 bad reviews with a reason · in Dallas, 6% of complaints are about this
44
bad reviews about missed trash pickup
of its 63 bad reviews with a reason · in Dallas, 42% of complaints are about this
Where can it go?
GOOGLE REVIEWS TO OCT 2026
!Complaints about where it was placed · 3 bad reviews
!Damage to property · 4 bad reviews
Why were unhappy customers unhappy?
EVERY 1–2★ REVIEW SINCE OCT 2023 · READ 6 OCT 2026THIS COMPANYIN DALLAS: SHARE OF COMPLAINTS ABOUT EACH
Missed trash pickup
44 · 42% in Dallas
Phone calls and callbacks
20 · 30% in Dallas
Rude staff
15 · 27% in Dallas
Billing mistakes
4 · 6% in Dallas
Damage to property
4 · 6% in Dallas
Where it was placed
3 · 4% in Dallas
Deposit, refund or cancellation
3 · 6% in Dallas
No complaints in them about late or missed pickup or weight overage charges.
What do happy customers mention?
COUNTED FROM ITS 849 GOOGLE REVIEWS · NO QUOTES
Bulky, hazardous, e-waste and appliance special pickups17
Did what they said they would6
Quick, clear replies5
Office and phone staff helpful and friendly2
Reliable on-time weekly pickup2
Fair prices2
Does the owner respond?
OWNER REPLIES ON GOOGLE · SINCE OCT 2023
63 of 128bad reviews with text
got an owner reply
got an owner reply
Dallas average: 57% of bad reviews answered
Who runs it
Part of a national waste company
From its listing and website
Location and hours
ADDRESS AND HOURS FROM ITS GOOGLE LISTING2138 S Airport Dr, McKinney, TX 75069
Directions ↗ Mon–Fri 8 AM–5 PM · Sat 8 AM–12 PM · Sun Closed
Good to know before you call
FROM ITS WEBSITE AND REVIEWS · EACH CHECKED AGAINST ITS SOURCEBulk pickups have a per-collection cap
For bulk pickup, one reviewer quotes a limit of four cubic yards per collection.
- Reviews mention pickups in McKinney, Celina, Frisco, and Savannah, Texas.
Compare with
All 802 in Dallas →Sources and method
Google listing: name, address, phone, hours, categoriesCollected Oct 2026
Google reviews: rating and counts; every 1–2★ review since Oct 2023 read in fullRead 6 Oct 2026