Bill vs quote

EVERY 1–2★ REVIEW SINCE OCT 2023 · 40 WITH A COMPLAINT

1of 40 bad reviews with a reason
are about billing mistakes

This company2%

Dallas6%

Showing up on time

COUNTED FROM 308 GOOGLE REVIEWS TO OCT 2026

bad review about late or missed delivery

of its 40 bad reviews with a reason · in Dallas, 6% of complaints are about this

bad review about late or missed pickup

of its 40 bad reviews with a reason · in Dallas, 4% of complaints are about this

bad reviews about missed trash pickup

of its 40 bad reviews with a reason · in Dallas, 42% of complaints are about this

Roll-off dumpster on a home driveway resting on wooden boards that protect the pavement.

Where can it go?

GOOGLE REVIEWS TO OCT 2026

!Complaints about where it was placed · 3 bad reviews

!Damage to property · 1 bad review

Why were unhappy customers unhappy?

EVERY 1–2★ REVIEW SINCE OCT 2023 · READ 6 OCT 2026

Collection and communication are recurring concerns

For routine service, skipped trash or recycling collection and hard-to-reach staff are the practical concerns; complaints about pricing surface less often. Bad reviews also fault rude interactions.

THIS COMPANYIN DALLAS: SHARE OF COMPLAINTS ABOUT EACH

Missed trash pickup 26 · 42% in Dallas

Phone calls and callbacks 13 · 30% in Dallas

Rude staff 13 · 27% in Dallas

Where it was placed 3 · 4% in Dallas

Contract terms 2 · 8% in Dallas

Price felt too high 1 · 7% in Dallas

Load or items refused 1 · 7% in Dallas

No complaints in them about bill higher than the quote, weight overage charges or deposit, refund or cancellation.

What do happy customers mention?

COUNTED FROM ITS 308 GOOGLE REVIEWS · NO QUOTES

Did what they said they would6

Quick, clear replies3

Bulky, hazardous, e-waste and appliance special pickups2

Does the owner respond?

OWNER REPLIES ON GOOGLE · SINCE OCT 2023

39 of 64bad reviews with text
got an owner reply

Dallas average: 57% of bad reviews answered

Who runs it

Part of a national waste company

From its listing and website

Location and hours

ADDRESS AND HOURS FROM ITS GOOGLE LISTING

1080 Eastgate Rd, Midlothian, TX 76065

Mon–Fri 8 AM–5 PM · Sat–Sun Closed

Directions ↗

Good to know before you call

FROM ITS WEBSITE AND REVIEWS · EACH CHECKED AGAINST ITS SOURCE

Branch pickup and commercial rentals

One reviewer says branch pickup happens on the second service day. Curbside branches were missed in two reviews, including reports from different years. The homepage says commercial roll-off dumpsters are brought to the site and picked up when finished, with weekly or monthly rentals.

Ten reviews dated 2025 to 2026 describe a request for a call or reply that went unanswered.
Five reviews dated 2019 to 2026 say residents have no other provider, or that a city required them to use this company.